A configurable operating platform for residential property portfolios
We don’t force you into a predefined framework. Elastrum adapts its architecture to suit your unique processes, property management workflows, invoicing rules and operational objectives.
Designed for residential operators managing complex, multi-property portfolios.
No single portfolio-wide hierarchy
Most property systems force every asset into the same hierarchy. Elastrum lets each project follow its own structure – from multi-stage developments to individual buildings - while billing, maintenance, and resident operations remain connected across the entire portfolio.
Configure each project around its real property structure and your team’s terminology. Manage individual buildings and complex developments together within one connected portfolio, without forcing them into the same organisational model.
Capture meter readings and generate utility invoices in bulk. Apply complex tariff structures automatically, replace manual spreadsheet calculations, and keep a detailed record of charges and adjustments for each resident, linked to the relevant readings and tariffs.
Link resident requests, maintenance tickets, contractors, and inventory to the exact entity affected. Configure routing and responsibilities, track progress and service history, and keep the relevant property details available as work moves between teams.
Flexible project architecture
Configure each project’s structure and terminology, keeping residents, meters, billing, maintenance, and inventory linked to the relevant property.
01Compare hierarchy depth
Choose the structural depth that fits each project, from individual buildings to complex multi-stage developments. Different projects can use different structures while remaining part of the same portfolio.
02Set level labels
Rename each structural level in singular and plural forms to reflect the language of a specific project. Whether your teams work with stages and phases, estates and plots, or buildings and units, Elastrum keeps the system familiar without changing the underlying architecture.
03Keep context connected
Connect residents, meters, tariffs, invoices, maintenance tickets, and inventory to the relevant level of each project. Every record retains its structural context, allowing teams to trace operations back to the correct property while managing different project models in one system.
Start with the operation you have today. Together, we will identify the most useful next step.
Outcomes by role
All teams work within the same connected operational context, while role-based permissions give each team access to the data and controls relevant to its responsibilities.
Track project status, active workflows, and team activity in one operational view for each project. Review how work is progressing, coordinate teams, and make informed decisions using current data without waiting for separate departmental updates.
Run bulk billing and trace each charge from meter reading to payment. Incoming payments are automatically allocated where matched, while the complete history separates allocated and unallocated payments and records manual adjustments.
Manage resident records, agreements, occupancy, and lifecycle changes in one place. Every interaction and update remains traceable, giving authorised teams the context needed for daily administration and review.
Turn resident requests into structured maintenance work, assign responsibility, coordinate contractors, and track inventory. Follow status and service history from first report to completion without losing operational context.
Controlled utility billing
Elastrum connects consumption, tariff rules, invoice generation, and payment allocation in one traceable process. Every billing run is validated before issue, and every balance can be followed back to its readings, calculations, and transactions.
01Consumption overview
Review electricity, water, and heat consumption by property type, meter group, and individual unit. Compare portfolio totals with the readings behind them before preparing utility charges.
02Invoice workspace
Filter invoice records by project and property, then open each invoice alongside its billing period, resident, utility charges, quantities, rates, amount, and payment status.
03Payment reconciliation
Import bank transactions through API or CSV and automatically match them against resident accounts and outstanding invoices. Confirm successful allocations, review unmatched transactions, and keep collection and debt positions current as payments are processed.
Start with the operation you have today. Together, we will identify the most useful next step.
Connected service operations
Bring resident conversations, maintenance tickets, and team activity into one traceable process. Configure how work is classified and handled, preserve the complete service history of every property, and use historical data to identify recurring operational problems.
01Register resident requests
Receive and register requests from the resident mobile app, messaging apps, and email in a single operator inbox. Keep each conversation connected to the relevant resident and property, so teams can respond, record the issue, and decide whether it needs further action.
02Escalate to a service ticket
When a request needs action, create a service ticket, assign it to the responsible person, and follow it through to completion. Filter the ticket list by topic, priority, status, work type, and property, with each task retaining its resident, property, assignee, and work details.
03Resolved case history
Review the complete history of resolved cases by timeframe, priority, topic, source, and project, with a short summary of the current selection. A separate analytics dashboard provides deeper breakdowns by resident, project, topic, and case status, including incoming and resolved cases, tickets created from requests, and resolution time.
Platform capabilities
Elastrum connects project structure, resident administration, utility billing, communications, maintenance, and inventory in one operational environment, keeping every record attached to the context it belongs to.
Choose a two-, three-, or four-level hierarchy for each project and rename every level to match the property structure and terminology your teams already use.
Manage resident profiles, occupancy changes, active agreements, and historical records. Each relationship remains traceably linked to the relevant property and project context.
Connect meters to the relevant property levels, capture electricity, water, and heat readings, validate consumption before billing, and retain a complete usage history.
Configure tariff rules for each project and service, generate utility invoices in bulk, and keep every charge linked to its underlying readings and calculations.
Process requests through a unified inbox and send targeted updates through the resident app or messaging bots, keeping every conversation connected to the relevant property.
Track materials, spare parts, and available stock, then link issued inventory to the maintenance ticket, contractor, and property where it is used.
AI Copilot · Optional premium module
Elastrum’s AI Copilot is configured with each client rather than switched on out of the box. Together, we define its authorised data sources, RAG knowledge templates, response rules, and escalation paths. Once implemented, it can handle approved routine resident enquiries and analyse operational history within the context of your projects.
Configuration and commercial terms are scoped individually around your portfolio, integrations, support requirements, and expected usage.
Product evaluation
Answers about project configuration, billing traceability, data migration, integrations, optional modules, and commercial scope.
Yes. Each project can use one of three hierarchy presets: Building → Apartment, Phase → Building → Apartment, or Stage → Phase → Building → Apartment. Level names can be adapted to your terminology, while the required structures and migration mappings are validated during discovery.
Each meter has its own record containing its type, model, verification date, and complete reading history. The meter is linked to an apartment, the apartment to its resident, and every invoice to the resident’s agreement. This creates a traceable chain from the original meter reading through the apartment, resident, agreement, and invoice to the resulting payment allocation. Allocated and unallocated payments, together with any manual adjustments, remain recorded in the complete payment history.
No. Elastrum is not a general ledger. It manages property operations, utility billing, invoice context, payment allocation, and reconciliation workflows while complementing your existing accounting software. Any required data exchange is scoped during implementation.
Yes. A typical rollout begins by mapping and configuring one representative project, migrating the agreed data, and validating the workflows with your team. Additional projects can then be introduced through a controlled expansion.
Integration requirements are confirmed during discovery. We assess the available bank APIs or transaction formats, required messaging apps, email workflows, and interfaces provided by your existing systems before defining the integration scope.
Yes, subject to an assessment of the source data. We review its structure, format, volume, and quality, then define the required mapping, validation rules, and migration process before implementation begins.
No. The AI Copilot is an optional premium module configured around each client’s authorised data, workflows, and support rules. Its scope and commercial model are agreed individually based on the required use cases, portfolio complexity, integrations, expected usage, and level of support.
Following discovery, we define the selected modules, project structures, data migration, integrations, rollout approach, and support requirements. Commercial terms are then agreed individually based on the delivery scope, portfolio complexity, optional modules, and expected usage.
See your workflow in context
You don't need a perfect plan to start. Simply describe the roadblocks in your daily operations, and we’ll guide you in building a unified, scalable digital workflow.
